Refund Policy

If you are considering a refund, please review the conditions below to check whether you are eligible.

Important: Refunds are only available if the purchased product does not work. You must open a support ticket within 14 days of purchase.

Eligibility for Refunds

Not Working Refunds are only possible if the product does not function as intended.
14 Days You must contact us within 14 days of purchase.
Ticket Required You must open a ticket on our Discord server within the 14-day window.

If the product is confirmed to be not working, you can choose one of the following options:

Refund: You receive your money back (if eligible based on payment method).
Exchange: We replace your product with a working alternative or a different product of equal value.

Refunds are not granted for reasons such as “changed my mind”, “no longer needed”, or “I don’t like it”.

The product cannot be used as described, even after following our setup instructions.
The issue is confirmed by our support team after troubleshooting.

We may request proof such as screenshots, screen recordings, logs, or other evidence to verify the problem.

Change of mind / regret purchase
Refusing troubleshooting steps required to test the product
Third-party conflicts the user refuses to resolve (e.g., antivirus blocking files)
Abuse or fraud attempts (sharing/reselling access, misleading evidence, etc.)
Chargebacks/disputes opened through a bank or payment provider while a request is being processed

Open a Discord ticket and include:

Tip: Mention your order number at the start of the ticket (example: #12345) to speed things up.

Refund speed depends on the payment method. For card payments (Stripe), refunds usually take 2–14 business days depending on your bank.

Last updated: 2026